Facts: ER hired Bertolino LLP to defend him against a complaint filed with the Texas Department of Insurance. An insurance company made groundless allegations that ER had committed fraud in connection with providing information and documentation to the insurance company connected to an internal program. The baseless complaint threatened ER’s professional reputation and his insurance agency, exposing him to potential discipline from the Department and harm his livelihood and his business.
Outcome: Bertolino LLP met with the client and evaluated the client’s case. We gathered the documentation and witness information necessary to fight back against the meritless complaint and show the Department why the allegations lacked any basis and needed to be dismissed immediately. We developed a well-written response to the Department’s initial and follow-on questions to show the investigator how these claims lacked any merit. We leveraged important information and documentation to support our argument. We communicated repeatedly with the investigator to advocate aggressively on the client’s behalf to demonstrate the complaint was baseless and needed to be dismissed. The Department evaluated the responses we provided, and the arguments made and ultimately agreed the complaint had to be dismissed completely. The Department took no disciplinary action against our client’s license as an insurance agent. This allowed him to return his focus to operating his insurance agency, helping his clients, and keeping his professional reputation, his business and his livelihood intact.