Facts: Our client, JB, hired us to help him defend against a complaint filed with the Texas Department of Licensing and Regulation by a disgruntled customer and to protect his license as a registered contractor from potential disciplinary action stemming from the complaint allegations.
Outcome: The firm consulted with the client to understand his situation and developed evidence showing the complaint allegations lacked merit. We then drafted a well-crafted response explaining why the complaint against JB should be dismissed. After the Department’s staff attorney evaluated the Firm’s arguments and evidence, the Department agreed the complaint lacked merit and dismissed the case against JB, taking no action against his license.