Our Client, a Physical Therapist (“K.F.”) with an impeccable and extensive practice history, was alleged to have made racist remarks to a Hispanic patient (“Patient”). K.F. has cherished Hispanic siblings, and was horrified by the baseless allegations lodged against her. Treading in charged territory, we managed to expose and relay to the Board certain subtle matters, which revealed the Patient’s representations were unfounded. Through submission of an expository Response Packet (our proprietary case-opening instrument), we were able to secure a dismissal at the earliest available juncture.